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08-18-2019 01:23 - last edited on 08-20-2019 13:50 by MarreFitbit
08-18-2019 01:23 - last edited on 08-20-2019 13:50 by MarreFitbit
I recent changed my phone to a Samsung A20. My phone and fitbit have synced and all activities are recorded. However, my text messages and calls aren't coming through to my fitbit. I have turned off Bluetooth and reconnected, i have uninstalled the app and reinstalled, i have ensure all permissions are turned on within my phone settings, turned off the fit bit etc and they are still not coming through.
Any ideas please?
Moderator edit: subject updated for clarity
Best Answer
08-20-2019 13:09 - edited 08-20-2019 13:11
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Moderator Alum 25666 855 571408-20-2019 13:09 - edited 08-20-2019 13:11
Hello @Kellythemac , it's good to see you around in the Community forums. Sorry for the late reply.
The full list of compatible devices with confirmed compatibility can be found here. Unfortunately I've confirmed the model Samsung Galaxy A20 is not listed as compatible device at the moment.
If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, but we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.
However, some users have been able to receive notifications after following the steps listed in this article: My Fitbit device isn't receiving notifications from my phone.
Unfortunately we haven't received any updates to be able to know when more devices will be included in the list of compatibility. I hope too that other phone models can be included in the near future.
Let me know if you have further questions.
Davide | Italian and English Community Moderator, FitbitTi invito a partecipare nelle nostre discussioni! Commenti
